Garbage is a Terrible Thing to Waste
It may not be a glamorous subject, but it’s as critical to Corporate America as it is to the environment. With the number of landfills steadily declining, there are significant financial benefits to be gained by organizations that are doing things right in waste management—it can quantifiably reduce costs, increase operating efficiencies and help the environment. Download the report to learn more. Download report »

Lean & Green: Reducing Energy Drain for IT Business Gain
Despite rising costs of data center energy and the increasing environmental concern over global warming, IT energy consumption continues to rise within a large percentage of organizations. In fact, nearly half of these companies have consumed to the point of running out of space, power, or cooling. Two-thirds don't have any energy reduction plan in place. And 75 percent give their organizations a "C" or worse grade in their ability to control IT energy consumption. Download report »

Business Gain From How You Retain: Addressing the Challenge of Customer Churn & Marketing Burn
This study examines ways companies can improve the return on customer equity and lifetime value by making customer insight, understanding and intimacy a hallmark of the organization. The study assesses the degree to which major global brands are unifying and centralizing customer data, undertaking effective marketing analytics, embracing advanced segmentation strategies, and empowering the frontline to act on customer intelligence and behavioral knowledge.Download report »

Uptime @ Crunch Time
Valuing the Need for Data Speed at Critical Business Inflections, reflects responses from more than 125 IT professionals and reveals that a majority have already experienced productivity losses as a result of data overload at critical business junctures, and 25 percent willingly share specific stories of how poor data performance has hurt their business. As a result, most will add significant network storage capacity to keep up. Download report »

Redefining BPM: Why Results and Performance Must Be Separated Many problems that plagued 20th-century businesses—and continue to dog companies today—are by-products of those businesses' lumping of the capital they utilize and the results they produce together as "performance" in their BPM.

BPM 2.0: Taking a Page From Facebook Performance management software has improved the data companies rely on in making management decisions. Now BPM is combining with Web 2.0 technologies to provide better decision support companywide.

Achieving Breakthrough Performance Much has also been written about what makes a great organization. But again, poor managers can cause great organizations to lose momentum. Our concern is different. We are interested in how successful managers can achieve breakthrough performance regardless of the quality of the organizations they manage.

How to Make Better Decisions in Multiple Stakeholder Situations For an executive, strategic decisions are often made more complex by factors other than the estimated economic returns, consumer trends or the direction of the overall market. In many cases, complexity arises because we don’t have an understanding of the external players who can impact us and the actions they are likely to take.

Taming the Data Center Colossus: How to Achieve Dramatic Environmental and Business Benefits
As business and the public become aware of the shocking degree of data center sprawl and its profound environmental consequences, companies are turning to Green initiatives — and realizing unprecedented financial benefits in the process. Find out how enterprises can reduce energy drain and drive business gain by consolidating storage systems, eliminating server proliferation, implementing efficient computing practices, and minimizing power usage. Download white paper »

The View from Harvard Business 
The latest ideas and insights from the minds of Harvard Business.

On Disruption 
The Disruption Group's Forum For Ideas On Disruption

Big Ideas to Big Results 
Remake and Recharge your company, fast.

Leading Change 
From Seth Kahan of FastCompany.com

Answering the Ultimate Question
by Richard Owen and Laura Brooks, PhD

Answering the Ultimate Question is an in-depth follow-on to the national bestseller The Ultimate Question. With a growing number of leading companies implementing a Net Promoter discipline to improve customer loyalty and improve revenues, Answering the Ultimate Question provides key insights into the building blocks to make you successful. Would you recommend this company to your friends and colleagues? That question, based on Fred Reichheld's The Ultimate Question , challenged the conventional wisdom of customer satisfaction surveys and provides a more accurate way of gauging what customers really think about your company. Available from Amazon November 2008 »

Drive Business Performance: Enabling a Culture of Intelligent Execution
by Bruno Aziza and Joey Fitts

This innovative, jargon-free book demystifies performance management, with detailed guidance for organizations to replicate top performers’ practices, including the recommended skills and assets needed to successfully compete in today’s business environment. The groundbreaking guide is filled with first-hand accounts from Fortune 500 companies who are winning by building accountability, intelligence, and informed decision-making into their organizational DNA. Available from Amazon »

The Granularity of Growth: How to Identify the Sources of Growth and Drive Enduring Company Performance
by Patrick Viguerie, Sven Smit and Mehrdad Baghai

While growth is a top priority for companies of all sizes, it can be extremely difficult to create and maintain—especially in today’s competitive business environment. The Granularity of Growth will put you in a better position to succeed as it reveals why growth is so important, what enables certain companies to grow so spectacularly, and how to ensure that growth comes from multiple sources as you take both a broad and a granular view of your markets. Available from Amazon »